Zombicide - Undead or Alive

Important: The following items are ineligible for returns:

• Trading Card Products, such as Trading Card Games and Sports Cards

Return and Order Cancellation Surcharge

For any return or order cancellation (including pre-order), we charge a 10% restock fee. The return shipping is also at the expense of the customer.

Return Policy

Returns are only permitted for board games, puzzles, and supplies, They are not permitted for any trading card or collectible item. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. These set of rules and instructions applies to receiving your order via shipping, delivery, or pick-up.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return label is not provided and must be purchased at returner's expense.

To start a return, you can contact us at sales@skafexpress.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to return it. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@skafexpress.ca.

All returns are to be sent to:

Let's Play! Cards and Games!

470 Hodder Avenue

Thunder Bay, Ontario

Canada, P7A 7X5

Damages and issues 

Definition of Damaged:

• If there is significant damage to your product as a result of shipping, such as:
• the product box is torn apart and pieces are scattered and broken in the shipping box
• the contents are damaged within the product's packaging, such as electronic pieces do not work or cards and pieces are torn or broken

What we do not define as damaged:

• Any creases or bumps to product box
• Any tears or rips to shrink wrap

We have these definitions for damages because no supplier would even consider refunding or discounting us if we received products with blemishes. In truth, most products outside an initial launch are likely to be shipped with different products within the same shipping box - a shipping term known as re-packing. Consequently, it is unrealistic to have a product's packaging to be flawless.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For defective products we will work between you and the manufacturer. For damages caused by shipping, we will work with you and the carrier.

Exceptions / non-returnable items

Returns are not permitted for any trading cards.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges are not permitted for trading cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow for up to 14 days for refund to be completely processed after we've received your returned items. In some rare instances, this may take a little bit longer. In such a case, we will work with you to figure out what's wrong. Please contact sales@skafexpress.ca should this happen.

Special Requests and Product Questions

Any special requests for shipping or special requests on items items must be made and confirmed with staff BEFORE purchase. Un-confirmed requests may not be honoured. If refund option is available for these items, it will be at customer's expense for shipping plus 10% restock fee. Again, some items are not allowed to be returned under our policy. This is likewise for general questions about products. The onus is on the customer to make sure their question about an item is answered BEFORE purchase. Please call us direct at 1-807-683-3943 during business hours, or e-mail us at sales@skafexpress.ca if you have any questions about a product or requests before your purchase. Thank you.

Missing Parcels after Delivery Confirmation

If any parcels or packages are missing after delivery confirmation by courier, we will insure up to $100 dollars of your invoice if courier cannot find the parcel(s) after a ticket with them is made. If more insurance is desired, customer must contact and confirm with us before checking out their order.  We can be reached during normal business hours at 807-683-3943 or sales@skafexpress.ca