Refund policy

This policy applies to purchases from Skaf Express / Let's Play! Cards and Games, whether received by shipping, delivery or in-store pickup.

Return Eligibility

We accept eligible change-of-mind returns for board games, puzzles and supplies only. You must request a return within 7 calendar days of receiving or collecting your order.

To qualify, the item must be unused, unopened where originally sealed, and in the same condition you received it, with its original packaging and any tags. A receipt or other proof of purchase is required.

Trading card products, including trading card games, sports cards, sealed trading card products and individual cards, as well as collectible items and gift cards, are not eligible for change-of-mind returns or exchanges. These exclusions do not prevent you from reporting an incorrect, defective or materially damaged item.

Returns and Order Cancellations: 10% Fee

A 10% cancellation or restocking fee, calculated on the price of the merchandise being cancelled or returned, applies to approved customer-requested cancellations, including pre-orders, and eligible change-of-mind returns.

Please contact us promptly to request an order cancellation. A request is not confirmed until we approve it. Once an order has shipped or been collected, our return eligibility rules apply.

The fee does not apply when we cancel because we cannot fulfil your order, when you decline additional remote-location shipping charges before shipment, or when a return or refund is required to correct an error for which we are responsible.

How to Request a Return

Email sales@skafexpress.ca with your order number, the item you wish to return and the reason for your request. Do not send or bring back an item without first obtaining approval.

If approved, we will provide return instructions. For change-of-mind returns, you are responsible for purchasing the return shipping label and paying the return shipping cost. We do not provide a prepaid return label. For an incorrect or materially damaged item, contact us before arranging shipping so we can confirm the appropriate remedy and any return arrangements.

Please package approved returns securely. We recommend a tracked return service and retaining your proof of shipment.

Approved returns should be sent to:

Let's Play! Cards and Games
470 Hodder Avenue
Thunder Bay, Ontario
Canada, P7A 7X5

Incorrect, Defective or Damaged Items

Please inspect your order when it arrives or is collected and contact us promptly if an item is incorrect, defective or materially damaged. Include your order number, a description of the problem and clear photographs where relevant.

Material damage includes damage that affects the contents, such as broken components, damaged cards or other physical damage to the product itself. Damage to exterior packaging alone does not establish that the contents are damaged.

We do not guarantee pristine, mint or collector-grade condition of exterior product boxes, shrink wrap or other packaging unless a specific condition requirement has been expressly confirmed by our staff before purchase.

Minor cosmetic packaging imperfections—including smudges, scuffs, scratches, creases, small dents, corner wear and minor shrink-wrap tears—are not considered material product damage where the contents remain intact and there is no indication of tampering or missing contents. These imperfections alone do not qualify for a damage-related refund, replacement or discount.

If packaging damage suggests tampering, missing contents or damage to the product inside, please contact us for assessment.

Exchanges

For eligible products, request an approved return and place a separate order for the replacement item. The return eligibility requirements and applicable fees still apply. Change-of-mind exchanges are not available for trading card products or collectible items.

Refund Processing

We will inspect an approved return after receiving it and notify you whether the refund is approved. Approved refunds will be issued to the original payment method, less any applicable fee.

Please allow up to 14 calendar days after we receive your returned item for inspection and refund processing. Your bank or payment provider may need additional time to post the credit. If you have not received an update or refund within this period, contact sales@skafexpress.ca. Any shorter refund deadline required by applicable law takes precedence.

Special Requests and Product Questions

Product questions and special requests, including packaging condition or shipping arrangements, must be discussed with staff and confirmed before purchase. Order notes alone do not confirm acceptance of a request. Requests that have not been confirmed may not be honoured.

A purchase made without prior confirmation remains subject to our normal cancellation and return eligibility rules, including applicable fees and return shipping costs.

Shipping Loss, Misdelivery and Delivery Claims

For shipments lost or delayed in transit, marked delivered but not received, potentially misdelivered or lost after delivery, please review our Shipping Policy. It contains our notification deadlines, signature requirements, investigation procedures and shipping-insurance terms.

Consumer Rights

Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable consumer-protection law. Our change-of-mind return limits, fees and reporting requirements are subject to those rights.

Contact Us

Email: sales@skafexpress.ca
Phone: 807-683-3943 during business hours.